Welcome to the ThyroSynergy® frequently asked questions (FAQS) page. Keen to learn more? Please browse through our list of common FAQS to help answer any questions you may have.
- PRODUCT FAQS
- HOW TO ORDER THYROSYNERGY®
- POSTAGE + HANDLING FAQS
- OUR MONEY BACK GUARANTEE
- MANUFACTURING FAQS
Q. What are the active ingredients in ThyroSynergy®?
ThyroSynergy® is uniquely formulated with Bladderwrack (Fucus vesiculosus), a traditional herbal source of iodine plus key nutrients zinc and selenium. High potency B vitamins are also included in this thyroid health formula. Visit the supplements facts page for more details.
Q. How does ThyroSynergy® support thyroid health?
ThyroSynergy® provides comprehensive nutritional support to assist healthy production of thyroid hormones and improvements in general wellbeing.
The key ingredient in ThyroSynergy® is Bladderwrack. This herb is also known by its botanical name Fucus vesiculosus). Bladderwrack is traditionally used to help maintain healthy thyroid function. In addition, Bladderwrack is a wholefood source of iodine. Iodine is a trace mineral that is an essential component of the thyroid hormones thyroxine (T4) and triiodothyronine (T3).
ThyroSynergy® also contains the minerals zinc and selenium to assist healthy thyroid activity. Each capusle contains 125 micrograms of selenium which is the equivalent of 50 micrograms of selenium and 50mg of zinc amino acid chelate which is the equivalent of 10mg of zinc.
In addition, ThyroSynergy® features high potency B vitamins which may be beneficial during times of stress. ThyroSynergy® contains thiamine hydrochloride (B1), riboflavin (B2), nicotinamide (B3), pantothenic acid (B5), pyridoxal 5-phosphate (B6), cyanocobalamin (B12) and calcium folinate (folinic acid).
Q. Why have B vitamins been added to ThyroSynergy®?
During periods of stress there can be an increased demand for a range of nutrients, especially B vitamins. ThyroSynergy® contains high strength B vitamins which may be beneficial during times of stress.
Q. What does µg mean on the ingredient list?
μg is the symbol for micrograms. (1000 micrograms equal 1 milligram). Nutrients such as iodine, selenium, vitamin B12 and folinic acid are often measured in trace, or microgram amounts.
Q. What are the directions for use?
Adults take 1 ThyroSynergy® capsule twice daily with food or as directed by your healthcare practitioner. Always read the label and use only as directed.
Q. What is the recommended upper level of intake for iodine?
In Australia the upper level of intake for iodine is set at 1,100 micrograms per day for adults. This recommendation is based on currently available scientific knowledge. Iodine is a mineral that is often only required in trace, or microgram amounts to support thyroid hormone activity.
Q. Can ThyroSynergy® be used in conjunction with thyroid medications such as Thyroxine?
Please consult your healthcare practitioner with any questions you have regarding the suitability of ThyroSynergy® if you are taking prescribed thyroid medication. Your healthcare practitioner is best suited to make recommendations based on your personal health circumstances. ThyroSynergy® should not be considered a replacement for your thyroid medication.
Q. Can men take ThyroSynergy® or is this thyroid product only for women?
Yes, this product can be taken by both men and women.
Q. Can I expect ThyroSynergy® to have any side effects?
ThyroSynergy® is considered safe when taken as recommended. Please consult your healthcare practitioner if you have specific questions.
Q. I have seen iodine supplements advertised on US websites. These products contain much higher amounts of iodine than ThyroSynergy®.
In Australia the amount of iodine contained in nutritional supplements is closely regulated by the Therapeutic Goods Administration (TGA). The TGA guidelines state the recommended daily amount of iodine must not exceed 300 micrograms per day. For example, when a nutritional supplement contains 130 micrograms of iodine the recommended dose should not exceed 2 capsules per day. Iodine supplements are generally considered safe when taken as recommended.
The TGA only has jurisdiction in Australia. Products available on international websites are therefore not regulated by the TGA and can contain varying amounts of iodine.
The TGA advises Australian consumers to refrain from ordering nutritional products over the internet unless they know exactly what is in the product. Consumers should also check that the ingredients meet the legal requirements for importation and use in Australia.
Q. Which country is the Bladderwrack sourced from?
The country of origin of the Bladderwrack (Fucus vesiculosus) ingredient is France. This wild Bladderwrack complies with both stringent European Pharmacopoeia and Therapeutic Goods Administration (TGA) quality standards.
Q. How many capsules are in each bottle?
Each bottle of ThyroSynergy® contains 60 vegetarian capsules. At the recommended dose one bottle represents a one month supply.
Q. What is the expiry date of the current ThyroSynergy® stock?
The expiry date is 31 October 2015.
Q. What is a Vcap® capsule?
ThyroSynergy® is formulated using Vcap® capsules. These capsules are made from plant cellulose material. They are a two piece capsule.
Vcap® capsules are starch-free, gluten-free and preservative-free. Vcaps® are also suitable for vegetarians and are Kosher and Halal certified. When you see the Vcaps® logo you can be assured you are taking a product made with the highest quality capsules.
Q. What is the difference between a standard capsule and Vcap® capsules?
The biggest difference between standard capsules and Vcap® capsule is that Vcap® capsules do not contain any animal ingredients. Vcap® capsules are an ideal alternative to using gelatin capsules which are derived from collagen. This collagen ingredient is normally extracted from animal skin and bones.
Q. Will ThyroSynergy® assist adrenal health?
ThyroSynergy® features a comprehensive range of B vitmains which may be beneficial during times of stress. Pantothenic acid (vitamin B5) may assist adrenal hormone production during times of stress. The adrenal glands release stress related hormones in response to mental and emotional tension.
Q. Why is pyridoxal 5-phosphate (P5P) different to standard forms of vitamin B6?
Most B complex nutritional supplements contain the standard form of vitamin B6 known as pyridoxine hydrochloride. In order for pyridoxine hydrochloride to be used by the body it must first be converted to pyridoxal 5-phosphate (P5P), or P5P for short. This is the active form of B6 and may be more readily used by the body. ThyroSynergy® features P5P along with other B group vitamins.
Q. Will ThyroSynergy® assist healthy mood?
ThyroSynergy® features 24.5mg of pyridoxal 5-phosphate (P5P). P5P is the active form of B6. Adequate B6 levels are important for the maintenance of healthy mood.
Q. Can ThyroSynergy® be used in pregnancy or breastfeeding?
Scientific studies have not been performed on ThyroSynergy® in pregnancy or breastfeeding. Please consult your healthcare practitioner if you have questions regarding the suitability of ThyroSynergy®.
Q. Can ThyroSynergy® help me lose weight?
For specific health advice regarding weight loss please consult your healthcare practitioner who can guide you on implementing a well balanced calorie controlled diet and appropriate exercise program.
* Always read the label, use only as directed. If symptoms persist consult your healthcare practitioner.
* Vitamin supplements should not replace a balanced diet.
* This product contains selenium which is toxic in high doses. A daily dose of 150 micrograms for adults of selenium from dietary supplements should not be exceeded.
HOW TO ORDER THYROSYNERGY® FAQS
Q. How do I purchase ThyroSynergy®?
ThyroSynergy® is available to order here today on the ThyroSynergy® website. You can also purchase ThyroSynergy® from selected health food stores across Australia.Q. What is the recommended retail price (RRP) of ThyroSynergy®?
The RRP is $44.95 per bottle. Each bottle has 60 vegetarian capsules. When taken as recommended this represents a one month supply.
Q. When will I get my order?
We respond quickly to your order. Normally orders are sent the same day or next business day if you order on a weekend. Australia Post advises delivery of Parcel Post Plus satchels to metropolitan areas usually takes up to 2 days. If you are in a regional area delivery may take 3-4 days.
Q. How are payments processed?
Online payments on the ThyroSynergy® order page are processed immediately by PayPal® using your debit card, credit card, bank account or PayPal® balance.
Q. Is payment via PayPal® secure?
PayPal® automatically encrypts all payment information to safeguard your personal and financial details. This means you can shop safely online. PayPal® does not share your personal information to third parties (including us).
Q. Do I need a PayPal® account to purchase ThyroSynergy®?
No, you don’t need a PayPal® account. You can pay via PayPal® using your credit card or debit card without creating an account.
Q. Can I pay with my credit card?
You can use your credit card to make a payment via PayPal. We also accept credit card payments via phone. Please ring customer service 07 3854 2316.
Q. I just placed my order. Can I make changes to it?
If you need an address change or would like to cancel the order please phone 07 3854 2316 or contact us via email as quickly as possible. We will amend or cancel your order.
Q. Why is the HONESTe Online logo displayed on the order page?
The HONESTe Super-Seal is a trust seal. This seal of approval automatically keeps merchants honest with an ‘on the spot’ consumer education and information page. It’s your assurance the business owner behind a website is honest and ethical.
Q. Do you post orders to customers outside of Australia?
Sorry, international orders are not accepted as ThyroSynergy® is available exclusively within Australia.
Q. How much do you charge for postage?
We charge a flat rate shipping + handling fee of $4.95 for all orders.
Q. How is my order sent?
Your order is sent using the Australia Post Parcel Plus service. Your order can be tracked online within the Australia Post system. At time of order please ensure your delivery address details are up to date on PayPal®. Incorrect information will cause a delay in processing your order.
Q. Can my order be sent to a post office box?
Yes, we can send orders to a nominated post office box. We use the shipping address that is on your PayPal account so please let us know as soon as possible if your post office delivery address is not on your PayPal® account.
Q. What is the Wellnessworks® money back promise?
We are confident in the quality of our products and therefore offer a 30 Day Money Back Guarantee. This means you have a full 30 days to try ThyroSynergy® for yourself. If you are not 100% happy with your purchase we will give you a prompt and courteous full refund of your purchase price.
Q. What are the terms of your 30 Day Money Back Guarantee?
- The 30 days is calculated from the date of purchase.
- You must contact us for instructions before returning any orders. To request a refund please use our contact form.
- The full purchase price is refunded via PayPal®.
- All refunds are dependent on goods being returned to us for inspection. Any returns must be sent back in original packaging. This includes any capsules not used. Products not returned in original packaging will not be accepted.
- All return postage costs are the responsibility of the customer.
- If you do request a refund all we ask is that you provide a short reason explaining your refund request. All feedback is important and your comments do help us improve our customer service standards.
- We do not give you a hard time or quibble with you if you decide to return your purchase.
Product returns are to be sent to:
91 Commercial Road,
Tenneriffe QLD 4005
Q. Is ThyroSynergy® made in Australia?
Yes, ThyroSynergy® is made in Queensland, Australia.
Q. What manufacturing benchmarks are used in manufacturing?
It is a requirement that Australian manufacturers of nutritional supplements comply with strict standards set by the Australian code of Good Manufacturing Practice (GMP). These standards provide a framework to ensure Australian nutritional supplements are manufactured to a consistently high standard. This means consumers get feel confident they are getting the very best quality products.
ThyroSynergy® is made in Australia according to strict criteria set by GMP codes. ThyroSynergy® meets quality, safety and efficacy benchmarks.
Q. Who formulated this product?
This premium thyroid health formula was developed by Wellness Coaching Pty Ltd, a 100% Australian owned company. Louise O’Connor is the Director of Education + Product Development.
Louise O’Connor is a registered Naturopath with the Australian Traditional Medicine Society (ATMS), the leading association of natural medicine practitioners in Australia.
Q. Is ThyroSynergy® approved for sale in Australia?
In Australia health products are strictly regulated to ensure consumer safety. This task is performed by the Therapeutic Goods Administration (TGA). The TGA is a division of the Department of Health. All nutritional products must be approved for safety and quality by the TGA before they can be legally supplied within Australia.
When a nutritional product is approved for sale it is is assigned a unique AUST L or AUST R number. This number is then displayed on the front label. This lets consumers know that the product meets the required safety and quality standards. ThyroSynergy® is approved for sale and the approval number is AUST L176673.
STILL NEED HELP?
If you did not find an answer to your question on the ThyroSynergy® FAQS page please ring Customer Service on 07 3854 2316 or use the contact form to email Customer Service.
You can normally expect a response to your email question within 1-2 business days. If you do not hear back please check your spam or junk inbox. Sometimes the filtering systems of email providers can make errors and redirect important emails to the junk inbox.
91 Commercial Road,
Tenneriffe QLD 4005
T 07 38542316